Eshwar Dandapani

Eshwar Dandapani

Technical Customer Success Manager | AI & Data Infrastructure

linkedin.com/in/eshwar-dandapani | github.com/edandapa/project-prana

10+ years of experience driving adoption, retention, and revenue growth for enterprise B2B customers. 6+ years in Customer Success in high-growth SaaS startups. Specialized in data infrastructure, observability, data security, cloud and AI, managing $3-6M in ARR with a focus on value realization. Proficient in leveraging Agentic AI and MCP to build automated customer health systems and RAG-based productivity tools.

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Experience Projects Articles Skills LinkedIn GitHub

Professional Experience

Consultant
Customer Success and Product Strategy for Early-stage SaaS Startups
Jan 2025 – Sep 2025
  • Built a churn-mitigation and renewal playbook for an early-stage observability startup, advising on customer segmentation and business value engineering to improve retention by 10%.
  • Guided product strategy for Mapblazer’s AI-powered theme-park route optimization, helping achieve 90%+ route prediction accuracy through in-park validation across five parks.
Senior Enterprise Customer Success Manager
Grafana Labs
Nov 2022 – Nov 2024
  • Managed enterprise accounts for a leader in the Gartner Observability Magic Quadrant.
  • Exceeded expectations by ending FY2023 with 120% NRR, turning around at-risk accounts through deep stakeholder engagement.
  • Identified and closed a large expansion opportunity with a demanding security customer, increasing ARR by 4X.
  • Achieved ~30% monthly spend reduction for a high-spend customer by driving adoption of cost-reduction features, leading to 80% new ARR.
Customer Success Manager
Delphix
Mar 2021 – Oct 2022
  • Collaborated with Sales & Professional Services to end FY2022 with zero churn and 120% NRR.
  • Saved a high-risk $1M ARR healthcare account by implementing a creative data compliance solution.
  • Orchestrated a strategic deal delivering 100% net-new ARR from a large hospitality client by aligning teams around a new data automation use case.
Customer Success Manager
Qubole
May 2019 – Nov 2020
  • Achieved 177% NRR for top three accounts by partnering with Solution Architects to drive value realization.
  • Decommissioned legacy infrastructure to save a customer $1.2M annually with zero impact, strengthening the partnership.
Senior Customer Account Manager
Tower
Jan 2015 – Apr 2019
  • Secured $6.3M in ARR by orchestrating Engineering & Operations collaboration to resolve critical product reliability issues.

Agentic AI & Technical Projects

VSCode • Claude Desktop

CS-HubSpot Healthscore Agent

This is the bridge between static CRM data and proactive strategy. By combining the Gainsight DEAR framework with my own proactive CS philosophy via RAG, this agent operates as an MCP server. It provides Claude with three specific "skills" (MCP tools) to automate health score monitoring and trigger real-time interventions.

VSCode • Claude Desktop

Flight Assistant

A truly autonomous travel aide. It uses MCP to interface with Claude Desktop, utilizing RAG to ensure every recommendation adheres strictly to personal travel constraints and preferences.

APIs • Automation • Data Tracking

Company Signal Monitoring Agent

Built a daily workflow to track signals across 20 target companies, sending email digests and logging results to Google Sheets to automate market research.

Google Apps Script • LLM Summarization

AI News Summarization Agent

It automates the ingestion of global AI news via the News API and leverages Gemini 2.0 Flash to synthesize raw headlines into high-signal business and technical intelligence.

Thought Leadership

LinkedIn Article • December 2025

AI in 2025: The Boom, the Race, and the Road to AGI →

LinkedIn Article • October 2025

How Customer Success Can Not Only Survive But Thrive in the Age of AI →

Skills & Certifications

Technical Skills

Generative AI / LLMs
Google Apps Script
SQL
Cloud Infrastructure (AWS)
Observability & Monitoring
GitHub
Salesforce
Gainsight

Certifications

Education

MBA, UCLA Anderson School of Management
MS, Engineering Science, Penn State University
BE, Metallurgical Engineering, IIT Chennai

Get in Touch

I am currently open to opportunities in Technical Customer Success and/or Account Management.