Eshwar Dandapani

Eshwar Dandapani

Technical Customer Success Manager | AI & Data Infrastructure

10+ years of experience driving adoption, retention, and revenue growth for enterprise B2B customers. 6+ years in Customer Success in high-growth SaaS startups. Specialized in data infrastructure, observability, data security, cloud and AI, managing $3-6M in ARR with a focus on value realization.

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Experience Projects Articles Skills LinkedIn GitHub

Professional Experience

Consultant
Customer Success and Product Strategy for Early-stage SaaS Startups
Jan 2025 – Sep 2025
  • Built a churn-mitigation and renewal playbook for an early-stage observability startup, advising on customer segmentation and business value engineering to improve retention by 10%.
  • Guided product strategy for Mapblazer’s AI-powered theme-park route optimization, helping achieve 90%+ route prediction accuracy through in-park validation across five parks.
Senior Enterprise Customer Success Manager
Grafana Labs
Nov 2022 – Nov 2024
  • Managed enterprise accounts for a leader in the Gartner Observability Magic Quadrant.
  • Exceeded expectations by ending FY2023 with 120% NRR, turning around at-risk accounts through deep stakeholder engagement.
  • Identified and closed a large expansion opportunity with a demanding security customer, increasing ARR by 4X.
  • Achieved ~30% monthly spend reduction for a high-spend customer by driving adoption of cost-reduction features, leading to 80% new ARR.
Customer Success Manager
Delphix
Mar 2021 – Oct 2022
  • Collaborated with Sales & Professional Services to end FY2022 with zero churn and 120% NRR.
  • Saved a high-risk $1M ARR healthcare account by implementing a creative data compliance solution.
  • Orchestrated a strategic deal delivering 100% net-new ARR from a large hospitality client by aligning teams around a new data automation use case.
Customer Success Manager
Qubole
May 2019 – Nov 2020
  • Achieved 177% NRR for top three accounts by partnering with Solution Architects to drive value realization.
  • Decommissioned legacy infrastructure to save a customer $1.2M annually with zero impact, strengthening the partnership.
Senior Customer Account Manager
Tower
Jan 2015 – Apr 2019
  • Secured $6.3M in ARR by orchestrating Engineering & Operations collaboration to resolve critical product reliability issues.

Agentic AI & Technical Projects

Google Apps Script • LLM Summarization

Business News Summarization Agent

Implemented a daily workflow that aggregates selected news sources and uses LLMs to publish an executive-ready brief to Google Docs, saving 30+ minutes per day.

APIs • Automation • Data Tracking

Company Signal Monitoring Agent

Built a daily workflow to track signals across 20 target companies, sending email digests and logging results to Google Sheets to automate market research.

Thought Leadership

LinkedIn Article • December 2025

AI in 2025: The Boom, the Race, and the Road to AGI →

LinkedIn Article • October 2025

How Customer Success Can Not Only Survive But Thrive in the Age of AI →

Skills & Certifications

Technical Skills

Generative AI / LLMs
Google Apps Script
SQL
Cloud Infrastructure (AWS)
Observability & Monitoring
GitHub
Salesforce
Gainsight

Certifications

Education

MBA, UCLA Anderson School of Management
MS, Engineering Science, Penn State University
BE, Metallurgical Engineering, IIT Chennai

Get in Touch

I am currently open to opportunities in Technical Customer Success and/or Account Management.